Letting Solutions is accredited by the Government backed National Approved Letting Scheme (NALS) which means that we set approved service standards, operate an effective complaints redress service, and have client protection insurances and indemnity in place.

We aim to provide the highest standards of service to all our landlords and tenants. We would always aim to resolve any complaints informally as and when they arise, by telephone or face to face discussion – so pick up the phone and tell us if you have any concerns about the way we have handled your business. However to ensure that your interests are safeguarded, we offer the following.

If you believe you have a grievance, in the first instance email Lynn Martin, Senior Manager, at lynn@letting-solutions.co.uk or write to her at the address below:

Letting Solutions Ltd
6 Bloom Farm
Main Street
Livingston Village
Livingston
West Lothian
EH54 7AF

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale, we will advise you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the internal investigation, you should contact Brian Callaghan, Joint Managing Director, at the above address by letter or email him at

bcallaghan@letting-solutions.co.uk.

Following the conclusion of our in-house review, we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Ombudsman for Estate Agents, Beckett House, 4 Bridge Street, Salisbury, England, SP1 2LX