Susan has 20 years' experience in letting and property management, and developed her own portfolio of refurbished properties in West Lothian and Edinburgh. Susan's main role is to develop new products and services within the business, for the benefit of our landlord and tenant clients.

Lynn Martin, has over 30 years' experience in management, 20 of those in property letting, management, repair and refurbishment. Lynn's principal role is to monitor the quality and speed of our services, maintain excellent customer service, and ensure that members of the team are fully qualified in the Letting Industry certification for the work they do, pursuing ongoing training and development of a fast paced industry.

Jo has been with Letting Solutions since 2008, having previously worked in estate agency for over 7 years. Jo's role is to provide leadership, quality management and training of the Team, and coordinate move ins to ensure the best possible experience for tenants and landlords.

Michelle has been with Letting Solutions since 2013 and has extensive customer service experience and business administration qualifications, with over 18 years in the credit control, business systems, engineering and media sectors. Her role is oversight of the lettings and new business team, property management, support for certain finance tasks, coordinate move ins and to ensure the best possible experience for tenants and landlords.

Stephen's role is to ensure that New Media and IT are used to provide the maximum benefit to our clients in terms of client experience, information and accessibility.

Cecilia is SafeAgent qualified and her role is to advise landlords on the range of services provided by Letting Solutions to meet their particular circumstances, as well as the safety and regulatory requirements for renting out a property. Together with her colleagues Cecilia can advise existing or potential landlords on the best areas to purchase properties for rent. Cecilia has over 25 years of experience in the hospitality and tourism industry and holds a BSc in Hotel & Restaurant Management. She is from Sweden and has lived in other Western European countries before she came to Scotland over 20 years ago.

Kailah has been with the business since 2015 her role is to keep landlords and tenants up to date on maintenance and inspections involving their properties, arrange on-site attendance by contractors and maintenance staff, carrying out management inspections and ensures all the parties are kept well informed. Kailah is fully qualified in the current required Letting Agent Certification.

Stephen is responsible for general maintenance and repairs work, and is qualified in tiling and Legionella and PAT testing. He has specific skills in painting, plastering, taping and general building work. Stephen is a key resource for landlords requiring urgent repairs or maintenance work and has been with the business since 2010.

Brian has over 40 years' management experience, 25 of those in the property industry including major property acquisition and sales. During periods as a senior manager in Government he led a number of teams involved in various fields including planning, the NHS, and housing. Brian's role is to ensure that the service provided to our clients is second to none, and fully meets their requirements.